01Reliability
Systems that stay available
Our risk-management team is built to keep the service stable through sharp market conditions and unexpected volatility.
Company · Client protection
Client protection
You should never have to wonder where your money sits. At Dexafex, client funds are held in segregated accounts with banking partners, every account carries negative balance protection, and withdrawals move in minutes — the protection is the product.
Reliability + security
Protection works in layers.
Reliability keeps the platform available. Security keeps your money and information handled with care. The two work together around every account.
One account. Several safeguards.
Built to hold up when markets move fast.
A protected trading experience is more than one promise. It is the combination of stable operations, separate client funds, strong infrastructure, and people who are ready to help.
4 reliability layers4 security layers
02Security
Encrypted data in transit
SSL encryption helps prevent third parties from intercepting information while you use the website, wherever you are.
03Reliability
Liquidity from major banks
Liquidity is provided by 18 global banking partners, giving clients access to competitive prices across the available markets.
04Security
International security standards
Internal procedures follow the PCI DSS security standard, combining controls that protect client data across the system.
05Reliability
People who know the market
Experienced staff are available to help with qualified support when a trading or account question needs a human answer.
06Security
Resilient infrastructure
Multiple servers and layered backups support continuous service and help prevent the loss of account history or personal data.
07Reliability
Client money stays separate
Client funds are held in segregated bank accounts, apart from Dexafex operating funds and company expenses.
08Security
Protected data at rest
Stored user data is encrypted as well as protected during transfer, reducing the risk of unauthorised access.
Protection in practice
A market shock should never become your debt.
Negative balance protection is the floor beneath every account. If a leveraged position moves beyond the funds available, the loss stops at zero.
What happens when a trade goes badly wrong
Your account can reach zero. It cannot go below it.
Dexafex absorbs the shortfall when a sharp market move closes a position below its available equity. You do not owe the difference shown in the scenario.
- Starting balance
- $500.00
- Market gap
- −$126.40
- Your account floor
- $0.00
Account protection simulator Position open
Available equity$500.00
Market lossProtection catches the deficit
Negative balance protection is subject to the applicable client agreement and jurisdictional terms.
Dexafex. That’s a flex.
Spreads, speed, and service that back it up — from your first trade.